Last Updated: July 27, 2026
At Amanah Zahra, we make sure that every product reaches you in perfect condition. Because your satisfaction is our first priority. If you find any problem with your purchase, please review our Return & Refund Policy below.
By placing an order on our website, you agree to the terms in this policy.
1. Return Eligibility
We accept returns only under the following circumstances:
You received the wrong product.
The product arrived damaged or defective.
The product expired at the time of delivery.
The item was missing from your order.
Eligibility:
The products purchased online are eligible for return or exchange within 48 hours of delivery.
The product must be unused and unopened.
The product must be in its original packaging with all tags intact.
You must provide your order number or proof of purchase.
Your return request must meet the timeframes stated in this policy.
2. Non-Returnable Items
We do not accept returns or exchanges:
Opened or used skincare products.
Products damaged due to misuse, improper storage, or mishandling after delivery.
Products purchased during clearance or promotional sales, unless they arrived damaged or incorrect.
Gift cards or digital products (if applicable).
3. Reporting an Issue
If your order is damaged, defective, incorrect, or incomplete, please contact us within 48 hours of receiving your order.
To help us process your request quickly, please provide:
Your order number.
A brief description of the issue.
Clear photos of the product, its packaging, and the shipping label are required during the return or exchange request.
Requests submitted after this period may not be eligible for a return or replacement.
4. Return Request Period
Eligible return requests must be submitted within 7 days of the delivery date.
Once your request is reviewed, our customer support team will inform you whether it has been approved and provide instructions for the next steps.
5. Refunds
If your return is approved and the returned product passes our inspection, we will process your refund.
Refunds will be issued using the original payment method whenever possible. If this is not feasible, an alternative refund method or store credit may be offered.
Please wait 7–10 business days for the refund to be processed after the approval.
Shipping charges are generally non-refundable If return is not because of our error.
6. Exchanges
We offer replacements or exchanges only when:
The wrong product was delivered.
The product arrived damaged or defective.
The product expired upon delivery.
Replacement items are subject to product availability. If a replacement is unavailable, a refund or store credit may be offered.
7. Return Shipping
If the return is due to an error on our part, such as sending the wrong item or a damaged product, Amanah Zahra will bear the reasonable cost of return shipping.
If the return is requested for any other reason and is accepted at our discretion, the customer may be responsible for the return shipping costs.
8. Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled. If you no longer wish to keep the order, our standard Return & Refund Policy will apply where eligible.
9. Inspection of Returned Products
All returned products are inspected upon receipt.
If the returned item does not meet the conditions outlined in this policy, we reserve the right to decline the return or refund request and return the product to the customer.
10. Contact Us
If you have any questions or wish to request a return, please contact us:
Amanah Zahra
